Terms and Conditions

Last updated: 26 June 2026

1. Company information

Avalaffik – Ilisinermi sullissivik
CVR no.: 44475081 (CVRP no.: 1032433657)
Address: Paarnat 10, 202, 3905 Nuussuaq
Telephone: +299 53 13 09
Email: info@avalaffik.gl
Website: www.avalaffik.gl

2. General

These terms and conditions apply to all agreements for the purchase of goods and services entered into between
Avalaffik – Ilisinermi sullissivik ("Avalaffik") and the company’s customers.
The terms and conditions apply to orders placed via the website, telephone, email, or in person.
By placing an order, the customer accepts these terms and conditions.
If a provision in these terms and conditions is declared invalid,
this does not affect the validity of the remaining provisions.

3. Purpose

Avalaffik provides professional advice and practical assistance in the event of a death, with
respect for the deceased, the next of kin, and their wishes.
The company works based on the values: respect, dignity, care, transparency, professionalism.

4. Services

Avalaffik offers, among other things:

Certain services are provided by external partners.
In such cases, Avalaffik acts as coordinator on the customer’s behalf.

5. Ordering

An agreement is considered binding when the customer has accepted Avalaffik’s offer or order, verbally or in writing.
In the event of an acute death, the agreement may be entered into by telephone.
Avalaffik will send an order confirmation or other documentation of the agreement as soon as possible.
The customer is responsible for checking that the information in the order confirmation is correct.

6. Prices

All prices are stated in Danish kroner (DKK).
Prices include VAT where this is required by law.
Prices on the website are indicative and may be changed without notice until an agreement has been entered into.
External costs may be added to the agreed price, including:

Avalaffik will inform the customer of significant price changes as soon as possible.

7. Payment

Payment can be made via the payment methods offered by Avalaffik at any time.
The invoice is due on the date stated on the invoice.
In the event of late payment, Avalaffik may charge interest and fees in accordance with applicable legislation.
For larger assignments, Avalaffik may require full or partial prepayment.

8. Delivery

Delivery time depends, among other things, on:

Avalaffik always endeavours to deliver at the agreed time, but cannot guarantee delivery in circumstances beyond the company’s control.

9. Urgent assignments and deaths

In the event of a death, it is often necessary to act quickly.
Once the customer has approved an assignment, Avalaffik may immediately begin work, including:

Many of these arrangements cannot be reversed or cancelled.
The customer therefore accepts that Avalaffik may enter into binding agreements with external suppliers on the customer’s behalf.
If the customer subsequently wishes to change the order, the customer is liable for costs already incurred or that cannot be cancelled.
Avalaffik will always inform the customer of significant financial arrangements, unless the situation requires immediate action.

10. Price estimates and outlays

A price estimate is based on the information available at the time it is prepared.
The price estimate is indicative unless expressly stated otherwise.
Avalaffik often advances payments on behalf of the customer, including for:

These expenses will be re-invoiced to the customer.
If unforeseen expenses arise, the customer will be informed as soon as possible.

11. Deposit

Avalaffik may require a deposit for:

The deposit will be deducted from the final invoice.

12. Special orders

Custom-made goods include, among other things:

Once production has begun, the order generally cannot be cancelled or refunded.

13. Right of withdrawal

If the customer enters into the agreement as a distance sale, the rules on the right of withdrawal apply to the extent prescribed by law.
The right of withdrawal may lapse in whole or in part when:

When ordering funeral services, the customer accepts that Avalaffik may begin work immediately. The customer also acknowledges that the right of withdrawal may lapse to the extent permitted by law.

14. Complaints

If the customer discovers defects or deficiencies in a delivered item, Avalaffik must be contacted as soon as possible.
The right to complain does not cover:

15. Customer responsibility

The customer is responsible for ensuring that all information about the deceased and the funeral is correct.
This includes, among other things:

Errors due to incorrect information from the customer cannot be asserted against Avalaffik.

16. Limitation of liability

Avalaffik performs all tasks with the greatest possible professional care.
The company is not liable for indirect loss or consequential damages.
Avalaffik is also not liable for errors or delays by:

17. Force majeure

Avalaffik is not liable for failure to fulfil an agreement if this is due to circumstances beyond the company’s control.
This includes, among other things:

18. Personal data

Avalaffik processes personal data confidentially and in accordance with applicable data protection legislation.
Read more in our Privacy Policy.

19. Intellectual property rights

All material on the website belongs to Avalaffik or the company’s partners.
The material may not be copied, published, or used without written permission.

20. Non-payment

In the event of non-payment, Avalaffik may send payment reminders and charge interest and fees in accordance with applicable legislation.
Unpaid claims may be transferred to debt collection.

21. Complaint

If the customer is dissatisfied with a product or a service, the customer is encouraged to first contact Avalaffik so that the parties can try to find an amicable solution.

22. Governing law and venue

Any agreement with Avalaffik is subject to applicable legislation.
Any disputes shall be decided by the competent court in Greenland, unless mandatory legislation provides otherwise.

23. Changes to the terms and conditions

Avalaffik reserves the right to update these terms and conditions on an ongoing basis.
The version published at the time the agreement is entered into applies to the specific agreement.